Question: I've been trying to submit an income verification via the website for the last week. Every time I try to do so, I get an error message. I just trying calling CoveredCA, and got a message that said their call volume is greater than normal, goodbye. So all this time, and they still haven't gotten the basics working yet? Anyway, my question is, should I wait until the fix uploading verification on the website, or mail or fax it in? Last year I was never sure which method to trust.
Answer: I would trust the online upload above fax or mail. If it doesn't work, wait until after 11/15/14 to try again. Let's review the online upload process, just in case it's not a bug. (1) Access your CC account and click on the "Eligibility" check-mark. (2) you will see the name(s) of each person in the household and the document requirements for each.(If you don't see a document verification required, then wait for after 11/15/14 to contact CC.) (3) Click on the "Upload Documents" link and select the type of item to be uploaded, (4) Browse your computer for the PDF file to be uploaded. (5) Click on the "upload" button in the lower right corner, The document should be received in a matter of seconds (look for a barely visible green verification of upload statement at the top of the upload window.