Question: I’ve submitted my payment info twice on the Anthem payment landing page. Once on Dec. 13 and again on Jan 2. Both times I receive a confirmation email, but with no payment info or receipt. My credit card remains uncharged. Anthem call center says I’m in the system but says they are backlogged and I won’t receive a member number and card until the payment is processed. How can I access services for which I am supposedly insured as of Jan 1? I need to refill prescriptions. Is cash out of pocket and submitting a claim after I get my member info the only way?
Answer: The good news is they have you “in their system”. I don’t know how you made payment without receiving an application number. You will receive your application number by mail, then make an online payment at https://shop.anthem.com/sales/eox/payment/enroll/landing/CA or by phone at 855-634-3381. Assuming your coverage is effective on 1/1/14, you can recover the covered portion of any medical expenses you paid for by filing a claim (which is no fun, so don’t do that unless you have to).