Question: There's a message on my eligibility page saying to check my manage verification page for new doc requests; of course, there's nothing new on the MV page. My eligibility states that unless they get whatever it is they need by Jan 31st, I will not be eligible for CSR and APTC. My question is whether they will cut off those payments if I can't reach them to find out what in the world they really want? Do I need to wait on hold all day or can I wait until after Jan. 31 - safely - to try to call?
Answer: The documents required for verification are available on your Covered California online account, you haven't looked in the right place yet. Look for a documents link on the left side of the home page. If you don't have an online account or can't get into it, you will have to call Covered California. I know. I know. But the phone situation should start getting better this week. Covered California puts out a variety of contradictory and seemingly random deadlines for this or that. You have 90 days from the date of your application to provide verification documents (probably more if you show that they contributed to your tardiness).