Speak with a Covered California certified agent! Call (888) 413-3164 or Shop Online Now

Shop and Compare

California Health Insurance Plans and Rates

It's easy. Just enter your zip code.

Covered California Q&A

Covered California and Obamacare related questions from consumers, employers and agents are answered by Phil Daigle with the best information available at the time. Archived entries may no longer be accurate as the Covered California and Obamacare knowledge-base is evolving quickly. TO REQUEST A PERSONAL RESPONSE INCLUDE EMAIL ADDRESS.

Can't Verify Social Security Numbers?

By on | 6 Comments

Question: We recently received an e-mail from Covered California saying we have 90 day conditional approval. This is due to not verifying our SSN to our application. My wife and I are both lifelong California residents and had the same SSN for over 50 years. How could Covered California not be able to verify this? Also, I have Blue Shield now thru Covered California and have paid the premium. Could I lose this insurance after 90 days?

Answer: Covered California's enrollment processing system has some bugs, like making illogical requests for verification documents. You can clear this up once you can get through to a Covered California service rep on the phone. They can remove the requirement from your account. The CC phone situation should begin the loosen up this week but there's no rush to resolve this.


I have lost my Cert of Naturalization, will Cov. CA now accept US passport instead?


I got a request for a copy of my social security card to verify the name. I faxed in it over two months ago. There is nothing in my account at covered California, not even an acknowledgement of receiving my ss card.

Should I be concerned or follow up with covered California?

Agent 2, I have been locked out as well. You need to call SHOP service line and have them reset your account.

Bob, I advise every client to send their documents via regular mail and it seems to work so far.

I also received a third letter requesting income verification yet they (CoveredCA) have two income documents still sitting in my folder marked pending review. It is very disconcerting but like Phil says I will cool my heels and wait to see if this clears up.

Last week the system started asking a security question to proceed with log-in. I know the answer I submitted was correct but it was a two part answer. The system locked me out and now I can’t log-in to my Agent page. Any suggestions? What number should I call?

Can R1 worker qualify for Covered CA? She has been here for 3 yrs?

Leave a comment

Do You Have California Health Insurance Questions?

Ask An Expert

View Previous Questions
Call Us at (888) 413-3164

© 2022 California Health Benefit Advisers, LLC
Home / About / Start Shopping / Ask a Question

“Covered California,” “California Health Benefit Exchange”, and the Covered California Logo are registered trademarks or service marks of Covered California, in the United States. This web site is owned and maintained by California Health Benefit Advisers, LLC, which is solely responsible for its content.