Question: In terms of paper applications submitted to Covered CA by agents; if the agent doesn’t accept the online agent delegation, will Covered CA still process the application for the applicant minus the agent? We are loosing confidence in CC, and are considering our options including cutting ties, but want to make sure our clients applications are properly processed.
Answer: If you submitted a paper app for a client and then refuse the delegation online, you would be doing your client a great disservice. There’s no telling how long that application would remain in limbo if you refuse to enter it online. Not matter how you feel about Covered California, you know you have to put the client first.