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Covered California Q&A

Covered California and Obamacare related questions from consumers, employers and agents are answered by Phil Daigle with the best information available at the time. Archived entries may no longer be accurate as the Covered California and Obamacare knowledge-base is evolving quickly. TO REQUEST A PERSONAL RESPONSE INCLUDE EMAIL ADDRESS.

Agent Agreement Available Today!

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The agent agreement is available and Covered California is notifying those agents who have completed training and passed the exam with the following message by email.
Agent Agreement Final Instructions.pdf


I agree with Angry Bird and Susie. I think you can call me Angrier Bird. I paid online on October 1st like Susie and still have not received my writing number. I have worked my butt off for 43 years since graduating from college, 10 years in the insurance industry. I am about as angry as one can get about working hard to go through a certification process for a program that was forced into execution by a government that doesn’t give a damn about all of us middle class hard working people who earn an honest living. All the ads are sending people to these so called enrollers who don’t know jack about health insurance while we sit around waiting to be anointed with a writing number. Just a sorry, sorry state of affairs.

I sent in my contract and check on Oct.1 but still have received my official notice of certification. Worked so hard to get certified but can’t do any business! What’s going on?

Each individual agent who will be helping clients through the exchange will need to be certified by Covered California. Both the exchange and carriers can pay commissions to the agency.

We’ve heard several times that all agents certified with Covered California must also be appointed with the individual carriers. We are a small office with three agents. All commissions are paid to the business under our tax ID#, not to the individual agents. I contacted all the carriers participating in the individual exchange asking to have all three of us listed and none of them seemed to know what I was talking about. The owner of our business is listed as the contact on all our carrier appointments but she is not getting certified with the exchange. The two of us whose names are not on the carrier contracts are certified with the exchange. How are other agencies handling this?

No Q&A since the launch, what gives? You must be busy selling away with the awesome new online system… meanwhile, the enrollment counselors take 20,000 calls a day. I also love when the system is down, they (CC) link to the “shop and compare” tool which ends with “have someone contact you” Yes, covered California will work with insurance agents, they’ll just make it impossible for us to work with them as they steal all our business away! You would think CC would make their pdf of the 36 page paper application fill-able? Na, that would make it too easy for people to fill out. We’ve now resorted to creating our own fill-able pdf and taking paper applications so we don’t lose a bunch of clients to the shop and compare tool.

Of course, the address agents@covered.ca.gov bounces and any other permutations does as well.

Any idea of what actually works other than mailng?

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