Question: Will all plans bought from the exchange direct be assign to a broker in the area of the client. for servicing purposes? I am referring to SHOP as well as Individual.
Answer: Wouldn’t that be nice. No, Covered California will not pass on direct sales to agents. Additionally, individual leads beyond the call centers’ capacity will routinely be passed on to Assisters not agents. A spokesperson for the SHOP said that they would pass leads to agents. The SHOP depends primarily on agents for employer enrollments, so that makes sense, but we’ll have to wait to see how it works.