Speak with a Covered California certified agent! Call (888) 413-3164 or Shop Online Now

Shop and Compare

California Health Insurance Plans and Rates

It's easy. Just enter your zip code.

Covered California Q&A

Covered California and Obamacare related questions from consumers, employers and agents are answered by Phil Daigle with the best information available at the time. Archived entries may no longer be accurate as the Covered California and Obamacare knowledge-base is evolving quickly. TO REQUEST A PERSONAL RESPONSE INCLUDE EMAIL ADDRESS.


Assister Training Adequate?

By on | No Comments

Question: How can a two-day training course prepare so-called “Assisters” to help people choose the right health insurance coverage? I am a licensed agent with eight years experience selling both individual and small-group health insurance in California and I am sometimes confused by the endless benefit choices and financial trade-offs?

Answer: I share your concern. Covered California just published a draft of the training curriculum for assisters. While the outline certainly looks comprehensive, I believe the proficiency of the assister will vary greatly depending mostly on their after-training experience. At one end of the spectrum, you have the assister who goes to work in a call center surrounded by experienced assisters and supervisors and deals with many applicants every day. Obviously, this assister will retain and put into practice much of what they’ve been taught. At the other extreme, an assister who only works with a handful of applicants in the first few months after training will retain very little of the training. The same could be said of agents. An agent who typically works with small groups will be in a whole new world when it comes to assisting enrollments in Covered California.

Leave a comment

Do You Have California Health Insurance Questions?

Ask An Expert

View Previous Questions
Call Us at (888) 413-3164


© 2019 California Health Benefit Advisers, LLC
Home / About / Start Shopping / Ask a Question

“Covered California,” “California Health Benefit Exchange”, and the Covered California Logo are registered trademarks or service marks of Covered California, in the United States. This web site is owned and maintained by California Health Benefit Advisers, LLC, which is solely responsible for its content.