Question: I enrolled in Blue Shield Silver PPO 7 days ago and have an applications number and a case number. Have not received invoice from Blue Shield. I called them and they said they have no record of my case and to call Covered CA. I called many, many, many times and they do not answer their phones nor do any of there Certified Counselors answer their phones either. Help!
Answer: It could be that your application data is still “in transit” between CC and Blue Shield. I would check to make sure your CC online account to see if your online application is complete. Login and click on the “Eligibility” tab. You will see a summary of your eligibility status for CC coverage, APTC, and CSR. If that looks OK, click on the “Enrollment” tab and you should see the plan you selected. If your Covered California online application is complete, continue checking with your carrier until they have it in their system. Call your agent if you don’t understand what the heck I’m talking about.